Shipping & returns
How long will it take before I receive my order?
It depends on where you live. We send your garments wityh Australia Post. Some items will need to be specifically created for you so there may be a delay of between 2 and 6 weeks from ordering. We will keep in contact with you about when to expect delivery.
I want my order by a certain time, can this be arranged?
In most cases we can arrange delivery to meet your requested time but please contact us to find out if we can arrange delivery by your specified time.
How can I track my order?
We provide tracking numbers with all our orders. Once we have sent the order we will email you a copy of the tracking number. You can also track its status on the ‘My Orders’ page within your account.
What is the shipping/delivery cost?
Shipping is free if you use a voucher that contains a store code. Otherwise we use Australia Post and a flat fee of $13.60 applies for deliveries within Australia and $36.00 for international deliveries.
Do you ship internationally?
Yes we ship to almost every country in the world.
Do you offer split shipping when something is in stock and something is out of stock?
Currently if you backorder an out of stock item we will contact you to let you know that your order will be delayed until all products are available to send. If you have any questions please contact us.
Can I pick up my order from the store?
Currently we do not offer the ability to have your order sent to a retail store for pick up.
Can I send my order as a gift?
Yes you can. Just write in the ‘Comments’ section of your order that your order is a gift and how you would like it handled.
Can I have my order gift wrapped?
Currently we do not offer gift wrapping.
Can you include a card with my gift order?
Sorry, we currently don’t offer special cards.
Can my shipping address and billing address be different?
Yes. Make sure to select or enter different addresses on the ‘Checkout’ page.
Can I leave delivery instructions?
Yes. We cannot guarantee that the instructions will be followed by your local delivery person but we will pass these instructions on.
What shipping/delivery options are available to me?
Currently we offer Registered services via Australia Post.
What duties/taxes will I have to pay?
All prices listed are inclusive of GST
What happens if my order gets lost in the post?
Please contact the appropriate post office in your area to resolve the issue. We provide tracking on all our orders so once it leaves our hands it is up to the postal service to complete the delivery.
What if my parcel gets damaged?
A level of insurance is included in the cost of postage. Please make a claim with your local post office.
Refunds, Returns & Exchanges
Can I make an exchange?
To make an exchange please contact us by email. Please note we are unable to accept returns or exchanges based on a change of mind.
Can I get a refund?
If you have received a product that doesn’t match your order or you have received faulty or damaged goods please contact us within 7 days of receiving your order and we will happily refund/exchange the incorrect/damaged/faulty portion of your order. We will also reimburse the cost of shipping.
I’m eligible for a refund. How do I return the product(s)?
The method of returning your product will depend on your location, please contact us for further details.
How long does it take to process a refund or exchange?
Your exchange will be processed as soon as we receive the garments to be exchanged, similarly with a refund it will be processed once the garments have been returned and received.
How can I contact customer care?
Please use our ‘Contact Us’ page or write a comment on your order within your account.