Our sizes are designed to be the same across the entire range although we do have different fits depending on the style. If you have any questions don’t hesitate to contact us.

Please check our size and fit guide for more information.

Some products can be backordered. If the product is available for backordering then you will be able to purchase it like a regular ‘in stock’ product but delivery will be delayed according to the information displayed next to ‘Availability’ on the product page.

We try our best to display the most colour accurate photograhpy. If your screen is correctly calibrated and colour accurate then you will see colours displayed as they were intended. Note, computer screen resolution and settings may vary and therefore may not display colours accurately.

No. We don’t offer a tailoring service online but some retail stores can recommend a suitable local tailor.

Only use detergents that are recommended for woollen products (Woolmark endorsed detergent) as they have the correct chemical balance to gently care for your garments.

First check the care label on your garment. All Kangaroo Island Wool garments have a care instruction label. All Kangaroo Island Wool garments are Total Easy Care so they can be easily machine washed and tumble dried unless indicated otherwise on the label. Turn your knitwear inside out, separate dark and light colours before washing on wool (gentle) cycle 40c or cold wash. Spin. Line dry in shade or tumble dry on low heat. Warm iron. Never use bleach. Use wool approved detergent. Dry cleanable.

Depending on the stain different methods will be used, but as a general recommendation try to wash out the stain with cold water as soon as possible whilst it is still fresh. Cold water is recommended as hot water may set the stain then use woolwash. Oil based stains you may try baby powder.

Unfortunately it is not in our capacity to supply thread.

Simply click the ‘Log In’ link and click ‘forgot your password?’. You will need to enter your email address used for your account and click ‘Retrieve Password’. A verification email will be sent to your email address with a link to reset your password. Click this link and a new password will be automatically generated and sent to your email.

If you have received a product that doesn’t match your order or you have received faulty or damaged goods please contact us within 7 days of receiving your order and we will happily refund/exchange the incorrect/damaged/faulty portion of your order. We will also reimburse the cost of shipping.

The method of returning your product will depend on your location, please contact us for further details.

Your exchange will be processed as soon as we receive the garments to be exchanged, similarly with a refund it will be processed once the garments have been returned and received.

Please use our ‘Contact Us’ page or write a comment on your order within your account.

We do not and will never share your information with anyone. We only use your information to process your order correctly and/or communicate with you.